How it works
A transparent, step-by-step repair process
Every stage is recorded against your Service ID so you always know where your device stands.
- 1
Start a repair request
Submit your contact details, device details, fault description, PIN code and device photographs. A fault video is optional. You will be asked to accept our Terms of Service and Privacy Policy.
- 2
Service ID + ₹200 diagnostic deposit
Once your request is registered in our system, a unique Gadget Rescues Service ID (format GR26-XXXXXX) is generated and displayed with the ₹200 diagnostic deposit and payment instructions. Save the Service ID — you need it to track your repair.
- 3
Payment verification
You pay the ₹200 deposit using the business UPI payment method shown on your confirmation. Payment is not automatically treated as verified: our team checks it manually and then marks the deposit as confirmed.
- 4
Shipping
After the appropriate confirmation stage, we share the Hyderabad workshop shipping address privately through your customer communication channel. The workshop address is not published on this website. You can ship using India Post or a private courier, subject to applicable courier rules.
- 5
Device received & diagnosis
We record the condition on arrival where appropriate, inspect and diagnose the fault, record diagnostic evidence where appropriate, explain the diagnosis and provide a repair estimate. No paid repair work starts without your approval.
- 6
Repair & completion
After your approval we carry out the repair, test the device, record repair evidence where appropriate, update your repair status and prepare any applicable documents.
- 7
Final payment & return
You pay the approved repair fee and applicable return shipping fee. The device is dispatched and the actual courier tracking number entered by our team appears on your Track Repair page.
Service ID vs courier tracking number
Use your Gadget Rescues Service ID to check your repair status with Gadget Rescues.
Use the courier tracking number supplied by the courier company to track the physical shipment. Gadget Rescues never generates courier tracking numbers.
No Fix, No Additional Repair Fee
If the device cannot be diagnosed and repaired at the component level, no additional component repair fee will be charged beyond the applicable diagnostic deposit and logistics costs described in our Terms of Service.
₹200 diagnostic deposit is non-refundable.